Don't Ignore the MIddle

In most organizations, including campgrounds, outstanding performers make up about 25% of the staff while poor performers account for another 25%. In the middle are the other 50%. These are the staff members who day after day diligently go about their work and consistently meet the campground's expectation. Occasionally they excel and occasionally they disappoint but for the most part they do what is asked of them.

As a leader it's easy to get caught up in focusing on the top and bottom 25% and to ignore the middle 50%. The top 25% stand out and are easy to notice. The bottom 25% demand our attention as we repeatedly are forced to deal with the consequences of their poor performance. Those who quietly do what needs to be done, day in and day out, are easy to forget.

Why do we as campground leaders need to focus on the folks in the middle?

1. They are the people who make the campground run.

2. They have the greatest potential for growth.

3. Investing in the middle produces more top performers and what campground couldn't use more great staff.

4. Raising the level of performance in the middle has the most leverage in raising the overall performance of the campground.