Evaluating Staff Engagement

Recently some of the world's most promising entrepreneurs were asked for their favorite tools for evaluating overall employee happiness and engagement. Their suggestions included:

• Taking regular walks with staff.
• Reaching out individually to staff members. 
• Watching staff candidly work. 
• Encouraging constant feedback. 
• Asking and then really listening. 
• Checking in more often. 
• Sharing highs and lows. 
• Asking what can be changed.  
• Using an idea box. 

How do you evaluate the happiness and engagement of your staff?  Do you have a sense of the "pulse" of your staff? Getting staff to give discretionary effort beyond the minimum necessary to do the job is critical to creating a positive culture that translates into a great experiences for campers. That only happens when staff are happy and fully engaged. Think about how you could regularly use several of these strategies to understand your campground from your staff's perspective.